Features

Photo of EM7 Appliance EM7 will be your first choice for IT management.

We want you to be an educated believer in our product and fully encourage you to compare EM7 to other products. We know that once you've added up all the costs and functionality EM7 will be your first choice for IT management.

In order to provide a perspective of the functionality that you can expect from EM7, we have summarized many of the features that come standard with each EM7 IT Management System. Please contact ScienceLogic or one of our partners for further details of any of these capabilities.

Intelligent Auto discovery

  • Identifies more than 7,000+ unique devices types
  • Predetermines device manufacturer and Model number
  • Determines if known collection agents are running and, if so, immediately begins collecting and performance trending
  • Discovers network interfaces, including MAC address, speed and bound IP addresses
  • Intelligently identifies and categorizes devices with multiple IP addresses
  • Determines OS version and type with correlation logic

View Management

  • NOC view
  • Operations view
  • User-specific customized views
  • Emissary devices
  • More than 40 device category views
  • Custom views automatically created upon auto discovery

Network Management

  • Bandwidth monitor
  • Bandwidth gauges
  • Broadband monitor
  • Router CPU load
  • Switch port mapper
  • Bandwidth trends
  • Bandwidth stats
  • Bandwidth graphs
  • Service and port availability
  • Bandwidth and 95% utilization
  • Network and element management
  • Network device SNMP OID event thresholding
  • Network device SNMP OID real-time performance trending
  • Automatic 95 % bandwidth calculations
  • No -fuss automatic categorization of all network devices

Dynamic Applications

  • MIB browser
  • MIB walk
  • MIB viewer
  • Update system MIBs
  • Ability to generate thresholds on particular SNMP OIDs
  • Automatically present and trend data in a graphically or static form

Systems Management

  • Compare software configurations
  • Syslog server
  • Delegated administration
  • Detailed hardware report by device
  • Detailed enterprise-wide hardware report
  • Service/process reporting across the enterprise

Device and Interface Management

  • Configuration management
  • Automatic interface recognition of all 254 IANA interface types
  • Log processing
  • Maintenance management
  • Change management
  • Configuration storage
  • Trend analysis
  • Advanced interface management (align different interfaces to different organizations)
  • Instantaneous search on which organization is connected to which interface on a shared networking device

Performance Management

  • Advanced CPU load
  • Customizable real-time performance management / graphing on any SNMP OID
  • Availability management across network interfaces, ports and applications

Application Management

  • Customizable real-time application management / graphing/trending on any application SNMP OID
  • Exchange, SQL, Oracle, IIS, Apache, Cisco switches/routers
  • Additional application definitions rapidly created and reported against using Dynamic Application technology
  • Importable application definitions

Security Management

  • Comprehensive software inventory with immediate verification of patch levels across the entire enterprise server infrastructure
  • Comprehensive process inventory with immediate verification of which servers have specific processes running within entire enterprise
  • Comprehensive port inventory with immediate verification of each port that is open on every device within the network
  • Immediate bandwidth utilization reports for every interface on every device discovered within the network
  • Complete inventory of all IP addresses in use and available
  • Complete inventory of all DNS records in use
  • Complete real-time inventory of all hardware deployed within the network, including current configuration.
  • At-your-fingertips inventory of all discovered interfaces (including non-IP) and any suspicious rates of utilization

Event Management

  • Manager of Managers (MOM) for centralized incident escalations
  • Enhanced ping
  • Ping sweep
  • Secure NOC OHP web interface
  • Automatic internal alerting for SSL certificates expiration dates
  • Create events for anything that comes in syslog or traps
  • One-click event Suppression
  • Open Architecture - takes any form of log files and looks for character string matches to create an event
  • Auto refresh for events every 60 seconds (timer adjusted by customer)
  • Event viewer by device and or sorted by customer/department
  • IDS event alerting(via Dynamic App)
  • Flow and log analyses
  • Event correlation
  • Event definition editor
  • Probable cause analysis and recommended actions
  • False positive reduction through occurrence count and time adjustable settings for each event definition
  • Instantaneous custom event definitions created through syslog entries

Notification Management

  • Alerting to email
  • Alerting to pager
  • Alerting to AOL IM
  • GUI tags within App to instantly forward e-mail a ticket
  • Hierarchical alerting of engineers by IM, pager, email
  • Ability to turn alerting on and off, on a per device and group device level
  • Event and notification management / policy editor
  • Dual alerting via AOL IM & email simultaneously
  • Secure external mail relay available
  • False positive logic
  • Escalation policy editor
  • Allows administrator to create 3 tiers of escalation logic

Organizational Management

  • Customer and account management
  • Multisite organizational capabilities
  • Built-in organizational CRM database
  • Complete audit logs of EM7 use within each organization
  • Flexible enough to map to your exact business processes
  • Organizations can be categorized by geography, line of businesss, customers, technology department or any other combination

Escalation Management

  • Escalation policy editor provides limitless options for guaranteed escalation workflow of open, pending or working issues

Ticketing Management

  • Integrated list of devices with trouble ticket history
  • Trouble ticket submission
  • Trouble ticket tracking and searching
  • Incident escalation procedure standardization
  • Task management workflow
  • Client customizable resolution and recommendation text
  • Client customizable and controllable fields eliminating duplicated and redundant fields. Maps perfectly to your organization

DNS Management

  • GUI interface to manage Service of Authority Record
  • GUI interface to manage A Host Records
  • GUI interface to manage MX Records
  • GUI interface to manage Name Records
  • Advanced DNS Records/Notes (including multipark notepad)
  • GUI interface to manage Canonical Name Records
  • Integrated Zone File Dump Records
  • Automated events when DNS is within 30 days from expiration date

IP Management

  • Advanced Subnet Calculator
  • Enhanced Ping
  • IP zone management System
  • IP Network Allocation interface
  • Reporting of IPs, Nets, etc
  • No more .xls spreadsheets to manage IP
  • No more downtime caused by duplicate IPĀ's
  • IP Network Browser

Bandwidth Management

  • Supports 95% reporting / trending
  • Comprehensive daily, weekly, monthly graphing
  • Automatic excel import for all bandwidth on each interface
  • Supports all Interface types, not just TCP/IP, Ethernet!

Service and Port Management

  • Content Verification Policy Manager
  • Integrated content page HTML dump review tool
  • Monitor same port on different IPĀ's on the same server
  • Set content verification policies on different IPĀ's on same server
  • Create multiple verification pages on same server
  • Content verification for https (SSL) pages
  • Port Monitoring Policy Manager
  • Ensures complex applications are performing as desired, based on performance and business policies
  • Automatically create events based on port and content verification policies

Asset Management

  • License and Warranty Management
  • Vendor Provider Management
  • Automatically populates serial # and HW Config
  • Client customizable fields (no more duplicated or redundant fields to manage)
  • Asset Make, Model, Serial #, Asset #
  • Asset Classification, Function, Service Status
  • Asset physical location, including: Geography; Room; Floor; Zone; Rack; Shelf; Plate; Panel Punch
  • Comprehensive device configuration profile
  • Network configuration
  • Component configuration
  • Software Registration
  • Vendor Asset Purchased from
  • Purchase Cost/PO number or Check number
  • Date of Purchase
  • Warrantee information: Service Date; Warranty Cost/PO number or Check number; Policy active and expiration date

Vendor and Provider Management

  • Vendor Management links to asset records
  • Vendor and Provider Database: Vendor Address; Vendor Contacts; Vendor email address; Vendor ID; Vendor Account ID
  • Rich text editor notepad to include Directions/ support # and full database of contact information for each IT Vendor

Reporting and Trending

  • SLA Report Aggregate device totals
  • SLA Report individual device totals
  • Application Charts
  • Application Stats
  • Historical Summary reports for Trending kept 6-12 months
  • Application management and Availability
  • Performance Management and Availability
  • Enterprise Device Resource Utilization & Availability
  • Real-time Executive Management Summary Reporting
  • Centralized Reporting
  • Drill down four layers deep on trends to pull real time results
  • Instantaneous reporting to PDF or .xls for on-demand results
  • Situation Report Manager
  • DNS Scoreboard
  • Event Dashboard
  • Ticketing Dashboard
  • IP Networks Microsoft Excel report
  • Port availability Microsoft Excel report
  • Bandwidth utilization Microsoft Excel report
  • Thousands of Registry reports for software, processes, interfaces

Audit and Compliance

  • Audit logs - Track users and what they have done within EM7

Integrated Network Tools

  • Trace Route
  • DNS Lookup
  • Ping
  • Port Ping
  • Telnet
  • FTP
  • Check Web Status
  • Reverse DNS Lookup
  • ARIN Lookup
  • VNC
  • MS Terminal Server
  • Citrix
  • SSH(Optional)
  • HTTPS
  • Integrated Toolbar Desktop application - scrolls Top 100 Events

Branding and Customization

  • Branding/Theme editor creates color / logo customization

Bulletin Board / Chat Management /Guide Management

  • Feedback Section
  • Real-time Chat Feedback and Resolution
  • Integrated Context Sensitive Guide/Help Sections
  • Guides and Help Text Editor

Authentication Management

  • Authentication 110+ Keys
  • Triple DES encryption
  • SSL- secured sign-on
  • Single sign on
  • Four Levels of authenticatd users

EM7 Platform Architecture

  • Web based - no heavy client interfaces
  • Architecure builds upon the FCAPS ISO model
  • Open Standards based Solution
  • Integrated Engineered /Hardened Operating System
  • Integrated performance-tuned database engine
  • Adjustable system process editor
  • Incredibly flexible framework based on latest development tools
  • Intuitive Navigation
  • Scaleable Architecture
  • Dynamically grow EM7 databases without requiring administrative efforts
  • From delivery to production in 30 minutes
  • Rock solid Intel based appliance hardware from tier one vendor
  • Distributed collection environment to scale to 6000+ devices
  • Customizable menus with hyperlinking & supported functions for remote authentication

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EM7 Version 5.1 features integrated virtualization management features and reporting.