GENERAL PRODUCT QUESTIONS

Is EM7 For Real?

Funny, we get this question a lot. Yes, everything we say EM7 can do, it truly can. If you have any doubts, sign up for a free webinar, we'll demo EM7's application and interface and focus on any areas of concern or IT management challenges that create pain within your current daily operations. We can provide excellent references of IT professionals who started by asking this question and are now extremely satisfied EM7 customers.

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What is EM7, and what does it do?

The EM7 IT Management System is a cost-effective appliance with pre-integrated applications and reporting to simplify management of your business-critical IT assets, people and workflow. EM7 can monitor and manage critical components of your IT infrastructure, including IP networks, devices, DNS, software, applications, assets and incident workflow.

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What areas of IT management does EM7 handle?

• Network Monitoring and Management
• Application Management
• Asset & Configuration Management
• IP & DNS Management
• Service Level Management
• Event Management
• Ticketing - Consolidated Service Desk

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What types of devices can EM7 monitor?

Any device with an IP address. EM7 deploys a patent-pending intelligent auto-discovery technology that creates a network forensics view of what equipment, applications and IP/DNS entities are connected to your network.

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What types of availability data can I view?

EM7 generates consolidated or entity-specific availability reports for ports, devices, services, processes, and interfaces. Device-specific availability reports can also be generated for a broad array of application metrics, such as Email, Web server, Databases, and other back office application availability.

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What types of performance data can I view?

EM7's patent-pending technology collects, analyzes and reports on Network, Hardware, Operating Systems and Application performance data. Over 95% of all SNMP data typically goes unread or unmonitored; EM7 empowers IT staff to use SNMP to its greatest potential. SNMP data collected:

• Hardware performance data
• Application performance data
• Operating System performance data
• Network infrastructure performance data
• Network usage performance for any interface monitored by EM7, including 95th Percentile bandwidth performance by interface

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What kinds of reports and system data can I view?

Within the first 24 hours after installation, EM7 can create thousands of different reports on the following topics:

• Ticket history and event history for devices
• Hundreds of reports on Installed/Not Installed software and patches
• Network usage reports for each discovered interface
• Availability reports for ports, device, and interfaces
• Asset Reports
• Vendor Reports
• Hardware/Component Reports
• Process Reports
• Ticketing Reports
• Event Reports
• IP Network Reports
• Event Trending Reports
• DNS Reports
• Executive Reports
• Real-time Situation Reports
• Scheduled Reports - All reports can be sent on a routine scheduled daily basis to the users who need the information!

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How is EM7 different?

EM7 is based on years of real-world IT management experience and years of frustration with the traditional IT management solutions. It is built from the ground-up using modern and proven programming languages and technologies to be a cost-effective solution for comprehensive IT management - providing intelligent views, reports and metrics the way that IT staff, managers and executives need to see them.

• Framework solutions are costly and complex, and you end up paying for 100% of the features when you only really use 30% of them.
• Point solutions create silos within your IT organization, and integration efforts are costly and take a long time.

Get just the features and capabilities you need at a fraction of the price of traditional solutions. EM7 customers do not need to purchase separate software components for each area managed. Because EM7 is delivered as a highly secure appliance, installation and configuration tasks are minimal. EM7 includes a web-interface console, so no additional console node is required.

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What are some of the other products you have displaced?

Here's just a partial list: IBM Tivoli, HP Openview, Mercury SiteScope, BMC Remedy, Nagios, NetIQ, Lucent Vital IP, Argent, CA Unicenter and Concord eHealth. Each customer environment is different, but basically when we displace the competition's products, it's usually because of EM7's measurably lower TCO and greater ROI. As an example, if you're managing around 800 devices, the maintenance renewal alone for many of the big-named products can cost more than our initial product investment. On average, an EM7 maintenance renewal is about 1/3 that of most other competing framework products. Think of what you can do with those extra budget dollars. Here's a great story: we actually have several customers who had to drop their maintenance contracts with some of our competitors because of the high cost. As a consequence, when these customers needed to renew their maintenance plan, their vendors frequently required a retroactive payment covering the years they had not renewed. They literally could not afford to go back!

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How much does EM7 cost?

EM7 starts at just $25,000. Since every customer's needs are different, we'd welcome the opportunity to talk with you to prepare a customized quote.

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How come EM7 is so much lower in cost than traditional framework products?

EM7 is so cost-effective because we've built it from the ground up using modern and proven programming languages and technologies. We don't spend a fortune on marketing and advertising which reduces your bottom line cost; most of our business is word of mouth and through people we meet in the industry.

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How can I buy EM7?

We sell EM7 and associated services both directly and through certified partners. Contact us today to get started: 800-SCI-LOGIC, sales@sciencelogic.com.

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